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Especially an organization that doesn't take any responsibility for the poorly ran facility. I do not even know what the points equivocate out to dollar wise and this was after I made it a big deal also why would I EVER stay at an IHG hotel again. After talking to corporate on the phone about the situation and all the experiences for an hour the gentleman had offered me points to try and rectify the situation. I was offered free parking but in my opinion it's just the principal behind it and it was truly just disgusting. This is not the first bad experience here. I also had told them I'd be making it very known about the disgusting conditions of this hotel and the pure disrespect I was shown. Nevertheless, I did not appreciate being talked down to on the voicemail that was left for me and I was sure to let them know that. Also find it hard to believe it was rust when there was splatters and hair throughout the tub not on the metal part of the shower drain but on the tub itself. As somebody who has ran a real estate investment company for most of my life I certainly find it hard to believe this is rust or that it would not be addressed immediately if it was. I believed it was blood but I was told by a manager through a phone call it was rust. Considering the extreme measures people have gone to with Covid I would have thought the hotel would take pride in cleanliness or take responsibility for the pure negligence of cleaning the bathroom. You'd believe Walnut Creek would be held to a higher standard than what you'd expect out of a motel in Concord or Pittsburg. However, with this last encounter having ”rust” and hair throughout the shower tub, I was pretty much at my end dealing with this specific hotel/location. I thought that maybe these were just circumstantial situations to my first few stays. From the countless drug addicts seen staying at this hotel to watching a manager speak down and berate a new hire that had difficulty understanding English while checking in. Each time has somehow been increasingly worse of an experience. I have stayed at this hotel multiple times throughout the past three years going back and forth from the Bay Area for work.
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